Delivery and Return
Delivery Policy
Company Information :
SEMAC , limited liability company, registered under SIREN 349484220
Address: 6 Route de Lue en Baugeois, 49140 Corze, France.
Delivery Areas and Deadlines :
France and French overseas departments and territories: Free delivery within 3 to 7 working days.
Other European countries: Delivery within 10 to 15 working days from €390.
Delivery Conditions :
Delivery service: SEMAC
Change of Address :
Once the order is in transit, it is no longer possible to change the delivery address. To change the address, contact us within 24 hours of your order at: contact@semac-box.com
Cancellations :
Cancellations are accepted at any time before the order is shipped. If the order has already been shipped, please see our refund policy.
Packages Damaged During Transport :
If a package is damaged during transport, refuse it from the carrier and contact our customer service. If the package was delivered without you present, contact our customer service for further instructions.
Return and Exchange Policy
At SEMAC , our priority is to offer you a better shopping experience. If your items do not fully satisfy you, you have the possibility to return the items within 14 days of receiving your order.
Upon receipt of the order, the customer is required to carefully check the delivery.
Return Conditions :
• The item must be returned in its original condition: unused, undamaged, with all original tags and instructions.
• An invoice or proof of purchase must accompany the return.
Return Procedure :
To initiate a return, please contact us at our email address: contact@semac-box.com or (+33) 6 11 12 68 60
Once your return request is approved, we will send you a return shipping label and instructions for returning your item.
Returns sent without prior request will not be accepted.
For any further questions regarding returns, please do not hesitate to contact us at the address indicated above.
Damaged or Defective Products :
Upon receipt of your order, we encourage you to inspect its condition. If you find that the item is damaged, defective, or if the incorrect product has been delivered to you, contact us immediately so we can assess and remedy the situation.
Exchanges :
To obtain a replacement item, we recommend returning the original item and placing a new order for the desired product once the return has been accepted.
Refunds :
After receiving and inspecting your return, we will notify you if your refund has been approved. If a refund is accepted, it will be issued to the original payment method. Please note that processing and refund times may vary depending on your bank or credit card issuer.
Contacts :
SEMAC
(+33) 6 11 12 68 60
contact@semac-box.com
